At Platinum Ebikes, we are committed to providing our customers with high-quality electric bikes and exceptional service. If you are not entirely satisfied with your purchase, we are here to help.

Refunds

Eligibility for Refunds:

• Refunds are available within 21 days from the date of purchase.
• To be eligible for a refund, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging.

How to Request a Refund:

1. Email Us: Contact us at info@platinumebikes.com to initiate a refund request.
2. Include Information: Please include your order number, proof of purchase, and reason for the refund.
3. Approval Process: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.

Processing Refunds:

• Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
• If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.

Returns

Eligibility for Returns:

• Returns are accepted within 14 business days from the date of delivery.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Return an Item:

1. Email Us: Contact us at info@platinumebikes.com to initiate a return request.
2. Include Information: Please include your order number, proof of purchase, and reason for the return.
3. Return Authorization: Once your return request is approved, we will provide you with a return shipping address and instructions.

Return Shipping:

• Customers are responsible for paying the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Processing Returns:

• Once your return is received and inspected, we will notify you of the approval or rejection of your return.
• If approved, we will process an exchange or issue a store credit, depending on your preference.

Non-Returnable and Non-Refundable Items:

• Gift cards
• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 14 business days after delivery

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at info@platinumebikes.com.

Thank you for choosing Platinum Ebikes. We appreciate your business and are here to help with any concerns you may have.

Platinum Ebikes reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.

Platinum Ebikes
info@platinumebikes.com

This policy is designed to ensure a smooth and transparent process for refunds and returns, maintaining a high level of customer satisfaction and trust in Platinum Ebikes.