Welcome to Platinum Ebikes! We are committed to providing you with a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions related to the payment methods and processes for purchases made on our website. By making a purchase on our site, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Bank Transfers (for orders over $5,000)
• Financing Options: Provided through our third-party financing partners

Payment Process

1. Order Placement: Once you have selected your desired Ebike and added it to your cart, proceed to checkout to complete your purchase.
2. Payment Information: Enter your payment details as prompted. All transactions are secured using industry-standard encryption.
3. Order Confirmation: After successful payment, you will receive an order confirmation email with your order details.
4. Payment Verification: For your security, some orders may require additional verification. If additional information is needed, we will contact you via email or phone.

Financing Options

We offer financing options through our trusted partners. To apply for financing:

1. Select the financing option at checkout.
2. Complete the financing application as directed.
3. Upon approval, your order will be processed and you will receive confirmation.

Payment Security

We use advanced security measures to protect your payment information. All transactions are encrypted using SSL technology, and our payment processors comply with PCI-DSS standards to ensure your data is handled securely.

Taxes and Duties

All applicable taxes will be calculated and displayed at checkout based on your shipping address. For international orders, additional customs duties and fees may apply, which are the responsibility of the customer.

Cancellations and Refunds

• Order Cancellations: Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may be subject to a restocking fee.
• Refunds: Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned product. For more details, please refer to our Return Policy.

Payment Issues

If you encounter any issues during the payment process, please contact our customer support team at info@platinumebikes.com. We are here to assist you with any questions or concerns.

Contact Us

For any questions regarding our Payment Policy or other inquiries, please contact us at:

• Email: info@platinumebikes.com

Thank you for choosing Platinum Ebikes! We appreciate your business and strive to provide you with the best possible service.

Platinum Ebikes
Customer Service