Welcome to Platinum Ebikes! We are dedicated to providing you with the best electric bikes and accessories available on the market. Below you’ll find our comprehensive shipping policy to ensure a smooth and transparent shopping experience. If you have any questions or need further assistance, please contact us at info@platinumebikes.com.

Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation. Please review your order details carefully. If you need to make any changes, contact us immediately.
• Processing Time: Orders are processed within 1-3 business days. During peak times or holidays, processing times may be extended.

Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes 5-7 business days after processing.
• Expedited Shipping: Delivery typically takes 2-3 business days after processing. Additional fees apply.
• International Shipping: We currently do not offer international shipping. Stay tuned for future updates.

Shipping Costs

• Free Shipping: We offer free standard shipping on all orders within the continental United States.
• Expedited Shipping: Costs vary based on location and will be calculated at checkout.

Shipping Carriers

We use a variety of trusted carriers to ensure your order arrives safely and on time, including UPS, FedEx, and USPS. The carrier will be selected based on your location and the best available rate.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order through the carrier’s website using the provided tracking number.

Shipping Address

Please ensure that the shipping address provided is correct and complete. We are not responsible for orders shipped to incorrect addresses due to customer error. If you realize there is a mistake, contact us immediately at info@platinumebikes.com.

Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please take photos and contact us immediately at info@platinumebikes.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
• Lost Packages: If your package is lost in transit, please contact us at info@platinumebikes.com. We will initiate a trace with the carrier and keep you informed throughout the process.

Backorders and Pre-Orders

If an item is on backorder or available for pre-order, it will be clearly indicated on the product page. We will provide an estimated shipping date, and you will receive an email notification once the item is back in stock and has shipped.

Cancellations

If you need to cancel your order, please contact us as soon as possible at info@platinumebikes.com. Orders that have already been processed or shipped cannot be cancelled.

Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange your purchase.

Thank you for shopping with Platinum Ebikes. We are committed to providing you with high-quality products and exceptional customer service. For any questions or concerns, please don’t hesitate to reach out to us at info@platinumebikes.com.

Happy riding!

Platinum Ebikes Team